Refund Policy — VittSphere Technologies

Important — No Refund Policy: VittSphere Technologies Private Limited operates a strict No Refund policy for all paid subscriptions and per-notice services. Please read this policy carefully before making a payment.

1. No Refund Policy

All payments made to VittSphere Technologies Private Limited are final and non-refundable. Once a subscription is purchased or a service is paid for, no refund will be issued under any circumstances, including but not limited to:

Change of mind after purchase
Dissatisfaction with the platform or service
Switching to a competitor or alternative service
Technical issues on the user's device or internet connection
Accidental purchases (please be careful before confirming payment)
Business closure or change of business direction
Non-utilisation of the subscription during the paid period

2. Free Trial — Try Before You Pay

We offer a 14-day free trial on all subscription plans — Personal CFO and CFO360 Pro. During this trial period, you can explore all features at no cost. No credit card is required for the trial.

We strongly recommend using the full 14-day trial period to evaluate whether our platform meets your requirements before making any payment.

3. What Your Subscription Covers

Your subscription provides access to our platform and CA-assisted services for the duration of your billing period. We commit to:

Providing uninterrupted platform access for the paid period
Filing your requested returns within stated turnaround times
Responding to queries within 24 hours on working days
Maintaining all features advertised at the time of purchase

4. Service Failure by VittSphere

In the rare event that VittSphere fails to deliver a paid service due to a fault entirely on our side (not caused by incorrect or incomplete information provided by you), we will:

Resolve the issue at no additional cost, OR
Provide a service credit for an equivalent future period, OR
At our sole discretion, offer a partial credit towards your next billing cycle

This does not constitute a cash refund. The decision to issue any credit rests solely with VittSphere Technologies.

5. Penalty or Demand Arising from Client Data

VittSphere is not liable for any tax demand, penalty, interest, or fine that arises from:

Incorrect, incomplete, or delayed data provided by the client
Pre-existing errors in books of accounts before onboarding
Government system errors or portal downtimes
Misrepresentation of facts by the client

In such cases, no refund or compensation will be provided.

6. Per-Notice Services (TaxNotice AI / GSTNotice AI)

Payments for per-notice services (TaxNotice AI, GSTNotice AI) are non-refundable once the case has been accepted and our CA team has begun working on it. This includes:

AI analysis generated
Reply draft prepared
CA team review commenced
Any government portal submissions made

7. Cancellation Policy

You may cancel your subscription at any time. Upon cancellation:

Your access continues until the end of the current paid billing period
No further charges will be made after cancellation
No refund is issued for the remaining days of the current period
Your data remains accessible for 30 days post-cancellation for export

8. Disputes

If you believe you have been charged incorrectly (duplicate charge, wrong amount, etc.), please contact us within 7 days of the charge at billing@vittsphere.com with your payment proof. We will investigate and respond within 5 working days. Billing errors are distinct from refund requests and will be addressed separately.

9. Governing Law

This Refund Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Pune, Maharashtra.

10. Contact

For any billing queries: billing@vittsphere.com
General support: hello@vittsphere.com
VittSphere Technologies Private Limited · GSTIN: 27AAMCV0671P1ZL · CIN: U62099PN2026PTC253995
Undri, Pune, Maharashtra — 411060